Teams of experts had a job to reduce human mistakes in one commercial flight company and their main goal was to reduce these human mistakes to only 30 percent. What they found? What exactly improved decision making pilots in emergencies, so they started to make less mistakes. As you will see, this example can used in improving your sales skills.
The first reason is that in the 80-ies of the last century, the pilots of passenger aircraft started using realistic flight simulator. Meanwhile, the flying was „practiced” in the classroom by the instructors of crisis situations and they described candidate all potential problem by drawing them on the blackboard. Since the brain learn the best from the personal experience, especially negative, flight simulators allowed pilots to experience all the possible problematic situations, so that when they find themselves in a real situation, they can react intuitively.
The point is that the crisis decision is delivered by the emotional part of the brain, which can only be learned through live experience. This means that pilots do everything possible mistakes by learning on the simulator, but not on in the live situations. After each simulated flight, instructor team thoroughly analyzed all results, consider decisions that the pilots made.
This is the lecture you have to learn. If you want to improve your sale by avoiding problems and mistakes in the real situation, you have to learn this from the personal experience. So, practice and exercising in this field is the best possible way of learning decision-making process.
Another reason successful to cost reduction factor of human error in the crashes is the development and implementation of strategy-making called CRM or Cockpit Resource Management. It was found that the majority of pilot errors were the result of so-called "divine confidence" pilot. The pilots were captains of aircraft, flight untouchable lords, whose every word was sacrosanct. We think you already know how you can apply this in your business.